Receiving / Sending Bitcoin

The Foreign Exchange and Foreign Trade Act applies to foreign transactions such as the transfer of funds, goods, and/or services between residents and non-residents of Japan, as well as foreign currency transactions among residents of Japan.

In accordance with Article 55 of the Foreign Exchange and Foreign Trade Act, if an amount equivalent to 30 million JPY or more is received from a resident to a non-resident of Japan or from a non-resident to a resident of Japan, a report must be filed with the Minister of Finance. *1

Such payment or receipt of payment includes not only those using fiat currencies such as JPY or USD, but also those using crypto assets.

When customers request crypto asset withdrawals, the travel rule shall be applied. *2

We must require our customers to comply with these rules and regulations.

*1 If a crypto asset exchange operator mediates, brokers, or acts as an agent for crypto assets exceeding the equivalent of 30 million JPY, the crypto asset exchange operator shall submit a report after the fact to the government. When a transaction exceeding the corresponding JPY equivalent amount is conducted through bitFlyer, it is not necessary for the customer to submit a report for the corresponding transaction.

*2 More information on the travel rule can be found here.

1. First, please register an external address by clicking External Address under the Settings menu. Alternatively, you can set an external address on the withdrawal tab under Account Funding.
2. After registering an external address, in the Account Funding menu, select the corresponding currency and then Withdraw. From here, you can select a registered address to withdraw to. Please ensure to enter the correct "destination tag" for XRP, "message" for XEM or XYM, or "memo" for XLM.
3. Enter the amount you wish to withdraw into the Withdraw Amount box. Then, click the Withdraw button. Please be aware that this operation can not be canceled. The following message will be displayed when the withdrawal is complete.

Important notes:

• The withdrawal will be performed after we have completed our confirmation.
• If your currency is sent to the wrong external address, it can not be recovered. Ensure that the destination for withdrawal is correct in advance.
• Please ensure to enter the correct "destination tag" for XRP, "message" for XEM or XYM, or "memo" for XLM. If entered correctly, the amount withdrawn may be impossible to recover.
• Please reference the withdrawal fees here.
• More important notes can be referenced here.

To confirm your coin address for deposit, please refer to the "Deposit" tab of each crypto asset (virtual currency) under the "Account Funding" menu.

*Please select "Funds" if you use the application.

Crypto assets can be received and will be reflected in your account if you send crypto assets to the coin address shown on the screen.

Important Notes:

• Please note that it may take some time for any crypto assets (virtual currency) deposit to be reflected to your account as we process each deposit after the certain numbers of confirmations.
• Any deposits of crypto assets, tokens and or other formats not supported by bifFlyer will not be reflected to your account.
• enter a correct Destination Tag when depositing XRP.

*If an incorrect Destination Tag is entered, the deposited XRP will not be reflected in your account.

• enter a correct Message when depositing NEM (XEM).

*If an incorrect Message is entered, the deposited XEM will not be reflected in your account.

• enter a correct Memo when depositing Stellar Lumens (XLM).

*If an incorrect Memo is entered, the deposited XLM will not be reflected in your account.

• In terms of Polygon (MATIC) deposit

The Matic (Polygon) network is not supported on our end, hence, please ensure on the sender's end that the Polygon in question is compatible with the ERC-20 token before sending.

Crypto assets that are not supported by bitFlyer, or are ineligible for deposits or withdrawals, will not be credited to your account nor returned if sent to our ERC-20 address.

• Please make sure to select ”ERC-20" when sending the following crypto assets to a bitFlyer account:



- Ethereum (ETH)

- Basic Attention Token (BAT)

- Chainlink (LINK)

- Polygon (MATIC)

- Maker (MKR)

- Shiba Inu (SHIB)

- Palette Token (PLT)

- The Sandbox（SAND）

- Render Token（RNDR）

- Lisk（LSK）

- Polygon Ecosystem Token（POL）

- Pepe（PEPE）




Please note that funds will not be reflected in your account and refund is not available, if another network is selected.

Please refer to the following if a transfer is not reflected:

■A crypto assets (virtual currency) deposit or withdrawal has not been reflected to my account.

In the case of Bitcoin, the Bitcoin address is similar to a bank account number.

When sending Bitcoin, the Bitcoin address is the recipient.

It is a 27 to 34 character alphanumeric string that begins with either a 1 or a 3 that is created from the public key.

More information can be found here.

These are our current crypto assets (virtual currency) withdrawal fees.

*Deposits and withdrawals of the following crypto assets are currently not available: ZPG, MANA, AXS, IMX, APE, CHZ, DAI, GRT, AVAX, DOGE, MASK, ZPGAG, ZPGPT, SKY. For RNDR only withdrawals are available and deposits are not accepted.

*Crypto assets that are not supported by bitFlyer, or are ineligible for deposits or withdrawals, will not be credited to your account nor returned if sent to our ERC-20 address.

Our fees can be referenced here.

Additionally, customers may choose to specify an additional fee at their discretion to prioritize transaction confirmation on the blockchain. Additional fees for BTC and BCH are paid to miners.

From the Account Funding menu, select the crypto assets (virtual currency) you wish to deposit. Selecting the Deposit tab will display the address.

If you have an account, you can find it here.

For security purposes, we require a minimum number of confirmations as part of our procedure to verify crypto assets (virtual currency) deposits from external sources. You can check on the status of your transaction through the following links.

Bitcoin: https://chainflyer.bitflyer.com
Ethereum: https://etherscan.io
Ethereum Classic:https://etc.blockscout.com
Litecoin: https://live.blockcypher.com/ltc
Bitcoin Cash : https://blockchair.com/en/bitcoin-cash
Monacoin : https://blockbook.electrum-mona.org/
Lisk: https://etherscan.io/token/0x6033f7f88332b8db6ad452b7c6d5bb643990ae3f
XRP: https://xrpscan.com/
Basic Attention Token: https://etherscan.io/token/0x0d8775f648430679a709e98d2b0cb6250d2887ef
Stellar Lumens: https://steexp.com/
NEM: https://explorer.nemtool.com/
Tezos: https://tzkt.io/
Polkadot: https://github.com/polkascan/explorer
Chainlink: https://etherscan.io/token/0x514910771af9ca656af840dff83e8264ecf986ca
Symbol: https://symbol.fyi/
Polygon: https://etherscan.io/token/0x7d1afa7b718fb893db30a3abc0cfc608aacfebb0
Maker: https://etherscan.io/token/0x9f8f72aa9304c8b593d555f12ef6589cc3a579a2
Shiba Inu: https://etherscan.io/token/0x95aD61b0a150d79219dCF64E1E6Cc01f0B64C4cE
Palette Token: https://etherscan.io/token/0x0944d5848bd9f60a34ba92aea300d4286696eb76
The Sandbox: https://etherscan.io/token/0x3845badAde8e6dFF049820680d1F14bD3903a5d0
ELF Token: https://palettescan.com/
Render Token: https://etherscan.io/token/0x6de037ef9ad2725eb40118bb1702ebb27e4aeb24
Polygon Ecosystem Token: https://etherscan.io/token/0x455e53CBB86018Ac2B8092FdCd39d8444aFFC3F6
Pepe: https://etherscan.io/token/0x6982508145454ce325ddbe47a25d4ec3d2311933

Important Notes:

• Crypto asset (virtual currency) deposits and withdrawals will be reflected to your account upon confirming that approval is complete.
• There may be cases where the reflection of the amount is delayed or cancelled due to security checks and/or confirmations in accordance with the relevant laws and regulations.
• Sending and receiving of less than 0.00000001 Polkadot (DOT) will be rounded down.
• Please click HERE for details about the number of confirmations required for each coin.
• For Polygon (MATIC) , the Matic (Polygon) network is not supported on our end, hence, please ensure on the sender's end that the Polygon in question is compatible with the ERC-20 token before sending.
• Crypto assets that are not supported by bitFlyer, or are ineligible for deposits or withdrawal, will not be credited to your account nor returned if sent to our ERC-20 address.
• Please make sure to select ”ERC-20" when sending the following crypto assets to a bitFlyer account:



- Ethereum (ETH)

- Basic Attention Token (BAT)

- Chainlink (LINK)

- Polygon (MATIC)

- Maker (MKR)

- Shiba Inu (SHIB)

- Palette Token (PLT)

- The Sandbox (SAND)

- Lisk (LSK)

- Polygon Ecosystem Token (POL)

- Pepe (PEPE)




Please note that funds will not be reflected in your account and refund is not available, if another network is selected.

A destination tag is a value used to discern the holder of the XRP being deposited or withdrawn.

Your destination tag can be found by selecting Account Funding, XRP, and Deposit.

Please be aware that deposits of XRP will not be reflected to your account if the destination tag is omitted.

This is a method of managing cryptographic assets by yourself using hardware (smartphone, computer, hard disk, USB, etc.) or software (Metamask, Bitcoin Core, etc.) without using a cryptographic asset exchange company.

Generally, this is a method in which the customer, the owner of the cryptographic assets, directly manages the private key, and is characterized by the ability to directly control the transfer of cryptographic assets.

Please contact the service provider for specific information on how to use this service.

There are cases where it takes longer, even a several days, for the transaction to be approved on the blockchain.

*Paying additional fees, which can be set as a voluntary option, may accelerate the confirmation process of the transaction on the blockchain. Additional fees for BTC and BCH will be paid to miners.

Please note that the transaction may be delayed due to the security checks and confirmations on our end, in accordance with the relevant laws and regulations.

The "ERC-20" network is employed when sending the following crypto assets from bitFlyer. Please ensure that the ERC-20 token is supported on the recipient's end before proceeding with the sending.

- Ethereum (ETH)

- Basic Attention Token (BAT)

- Chainlink (LINK)

- Polygon (MATIC)

- Maker (MKR)

- Shiba Inu (SHIB)

- Palette Token (PLT)

- The Sandbox (SAND)

- Lisk (LSK)

- Render Token (RNDR)

- Polygon Ecosystem Token (POL)

- Pepe (PEPE)

Please refer to the following to confirm details of the transaction.

■A crypto assets (virtual currency) deposit or withdrawal has not been reflected to my account.

When receiving a coin transfer from a third party, we wait for a defined number of confirmations on the blockchain before reflecting it on your account for security reasons. Please refer to the following list to see the number of necessary confirmations for each coin:

Bitcoin: 3 ( 30 minutes )
Ethereum: 80 ( About 16 minutes )
Ethereum Classic: 20,000 ( 3.5 day )
Litecoin: 12 ( 30 minutes )
Bitcoin Cash: 30 ( 300 minutes )
Monacoin: 100 ( 100 minutes )
Lisk: 80 ( Same as Ethereum )
XRP : 10 ( Near-instant )
Basic Attention Token: 80 ( Same as Ethereum )
Stellar Lumens: 10 ( Near-instant )
NEM: 18 ( 18 minutes )
Tezos: 30 ( 30 minutes )
Polkadot: Approval count is not configured. Approval will be given when a validator has given their consent.
Chainlink: 80 ( Same as Ethereum )
Symbol: 20 ( 10 minutes )
Polygon : 80 ( Same as Ethereum )
Maker: 80 ( Same as Ethereum )
Shiba Inu: 80 ( Same as Ethereum )
Palette Token: 80 ( Same as Ethereum )
The Sandbox: 80 ( Same as Ethereum )
Flare: 10 ( Near-instant )
ELF Token: 10 (Near-instant)
Polygon Ecosystem Token: 80 ( Same as Ethereum )
Pepe: 80 ( Same as Ethereum )

【Important notes:】

• When sending or receiving crypto assets (virtual currency), the receipt or withdrawal will be reflected to the customer's account once we have completed our required confirmations.
• Transactions may be delayed or not executed on our discretion based on company rules, security checks, etc.
• In times of high congestion of the blockchain or big volumes of confirmations, transactions may take longer to be reflected to the customer's account. In these cases, a change of number of confirmations may occur.
• More information on how to check the number of confirmations can be found here.
• The time required varies depending on the status of communication lines and other factors, so the time displayed above is an estimation.
  It may take significantly longer under certain network conditions.

For security reasons, we require a minimum number of confirmations before reflecting deposits of crypto assets (virtual currency) from outside sources.

If it is a Bitcoin deposit, you can see the status of the transaction by entering the Bitcoin address here.

In order to ensure the implementation of economic sanctions based on the Foreign Exchange and Foreign Trade Act (hereafter referred to as the "Foreign Exchange Act"), we must confirm that our customers are not performing these acts nor are we performing these acts in accordance with the Article 17 of the Foreign Exchange Act.

*The main regulated transactions under the Foreign Exchange Act are as follows.

・Transactions with persons subject to asset freeze designated by the Foreign Exchange Act, such as terrorists

Please refer to the Ministry of Finance website for the specific target individuals. *1

・Transactions with natural persons who have a domicile or residence in North Korea

・Transactions with corporations or organizations that have their principal offices in North Korea and corporations or organizations under their effective control

・Transactions for the purpose of contributing to North Korea's nuclear-related activities

・Transactions for the purpose of contributing to Iran's nuclear-related activities

*Please confirm the latest regulations regarding Russia-related regulations by checking the Ministry of Finance's public notice or the Ministry of Finance's website, etc. (The Ministry of Finance's website*2 for specific details)

We do not accept transactions that conflict (or may conflict) with the regulations of the Foreign Exchange Law.

Please note that we may ask you for details such as the background and purpose of the transaction as necessary.

*1　Ministry of Finance website

*2　Ukraine-related information : Ministry of finance

The label for an external address is a name that you can use to keep track of addresses for your own use. It is not a mandatory field, but it will help you differentiate your addresses at a glance.

The Travel Rule is a regulation promoted to be introduced globally by the Financial Action Task Force (FATF), an international body that sets standards for combating financial crimes. It aims to enable the tracing of crypto asset transaction paths. Under this regulation, crypto asset exchange operators and financial institutions located in jurisdictions subject to the notification requirements are required to transmit information on both the sender and recipient at the time of a crypto asset transfer. The purpose is to prevent misuse of crypto assets for illicit activities such as money laundering and terrorist financing.

More information can be found here(only available in Japanese).

Please also read the announcement from the Japan Virtual and Crypto asset Exchange Association (JVCEA) (only available in Japanese).

After logging in, select Trade Report, then Funding History. The transaction ID is in the TX ID column.

If you have an account, you can find it here.

The cancelation of crypto assets (virtual currency) withdrawals to external addressees can be initiated through the Cancel link, which is available only on transactions displayed in the In-Process Withdrawals field.

If any crypto assets (virtual currency) is withdrawn to an incorrect address, it is impossible for it to be returned. Please thoroughly confirm the receiving address.

Ethereum addresses do not differentiate between capital and lower-case letters.

The system may display the address in capital or lower-case letters after registration.

Although capital and lower-case letters are not differentiated, it is possible that an address with even just a single letter difference exists. In order to prevent withdrawals being sent to the wrong address, the address is displayed with a checksum of commonly used capital and lower-case letters.

• If any crypto assets (virtual currency) is withdrawn to an incorrect address, it is impossible for it to be returned. Please thoroughly confirm the receiving address.

A memo is a value used to discern the holder of the Stellar Lumens being deposited or withdrawn.

Your memo can be found by selecting Account Funding, Stellar Lumens, and Deposit.

Please be aware that deposits of Stellar Lumens will not be reflected to your account if the memo is omitted.

As of July 30, 2025, we have implemented a system in which customers must select crypto asset exchange operators and financial institutions from the Crypto Asset Transfer Destination List, which has been pre-screened by our Company. Crypto asset transfers can only be made to exchanges and institutions listed in this Crypto Asset Transfer Destination List.

At this time, there are no restrictions on sending funds to private wallets.

Restrictions may be imposed in the future if we are required to comply with laws and regulations or self-imposed regulations by the Japan Crypto Asset Trader's Association (JVCEA).

When sending to your own account or wallet:

Select "Self" as the "Address owner" in the destination information.

When sending to someone else's account or wallet:

Select "Not self" as the "Address owner" in the destination information. Please ask the corresponding account or wallet holder for their information.

The country or region to which the destination (final destination) exchange belongs

If you do not know the destination country, please check with the destination exchange.

When we ask customers to confirm whether their transactions fall under “transactions requiring permission, approval, or notification under the Foreign Exchange and Foreign Trade Act (hereinafter “FEFTA”),” this does not mean all transactions requiring such procedures under FEFTA. Instead, it refers only to those transactions for which we, as a service provider, are obligated to verify legality. Specifically, the following types of transactions are applicable:

1.Sending or receiving crypto assets with sanctioned persons or related parties
-Sending crypto assets to, or receiving them from, sanctioned persons or their related parties*
-Sending or receiving crypto assets to settle capital transactions with sanctioned persons

2.Sending or receiving crypto assets for activities related to nuclear development in North Korea or Iran
-Sending or receiving crypto assets for activities that could contribute to North Korea’s or Iran’s nuclear development
-Sending or receiving crypto assets to settle service transactions that could contribute to North Korea’s nuclear-related activities

3.Sending or receiving crypto assets to settle inward direct investment, etc. by parties related to Iran

4.Sending or receiving crypto assets to settle trade transactions in which North Korea is the country of origin, country of shipment (place of loading), or country of destination

5.Sending crypto assets to North Korean residents or related parties (excluding transfers to natural persons for humanitarian purposes of JPY 100,000 or less)

6.Sending or receiving crypto assets to settle regulated transactions related to Russia and Belarus
-Sending or receiving crypto assets to settle service transactions related to securities issuance in Japan by sanctioned entities of the Russian Federation
-Sending or receiving crypto assets to settle regulated service transactions (such as technology provision) to the Russian Federation or Belarus
-Sending or receiving crypto assets to settle outward direct investment in the Russian Federation

* Related parties include corporations substantially controlled by sanctioned persons, as well as those conducting crypto-asset transactions or management on behalf of sanctioned persons.
Please refer to the Ministry of Finance’s published lists (available only in Japanese) for the scope of sanctioned persons.

Please ask the recipient or exchange platform for the corresponding information.

A message is a value used to discern the holder of NEM (XEM) being deposited or withdrawn.

Your message can be found by selecting Account Funding, NEM , and Deposit.

Please be aware that deposits of NEM will not be reflected to your account if the message is omitted.

You can check the status of your withdrawal by entering your Bitcoin address on chainFlyer.

Important Notes:

• Requested withdrawals will be reflected to your account after we have confirmed their completion.
• It is also possible that delays may occur due to security checks we are required by laws and ordinances to perform.

This refers to the recipient (destination) of the customer’s crypto asset withdrawal.

• Is the withdrawal being sent to another account held by the customer or someone else? If someone else, the name of the individual or company receiving the withdrawal is required.

• The name of the crypto asset exchange operator receiving the withdrawal.

To trace the flow of crypto asset transactions, crypto asset exchange operators are required to notify the receiving institution of both the sender’s and recipient’s information at the time of processing a customer's crypto asset transfer.

Therefore, we ask that you provide accurate recipient and destination information when making a transfer.

More information can be found here (only available in Japanese).

We have entered discussions with Flare Networks and 12 domestic exchange operators (including 1 observer company) on customer asset protection and maximizing the merits for customers. We have reached an agreement with Flare Networks under the following conditions.

If the Spark token is approved by the Japan Virtual and Crypto asset Exchange Association (JVCEA) and the Financial Services Agency by June 12, 2023, the corresponding domestic exchanges will grant Spark tokens to XRP holding customers.

*Japanese exchange operators must meet legal and self-regulatory regulations and follow the proper procedures in order to list a new currency.

*Each company will make progress reports on the listing of this currency on their websites.

*The precise timing of when each company lists the corresponding currency may vary due to differences in examinations and system support.

*Our support for the Spark token may change due to policy changes from Flare Networks or for other reasons.

Two-factor authentication is required for making crypto assets (virtual currency) withdrawals for security purposes.

In the Security Settings part of the Settings menu, the “Making JPY withdrawals,”“Sending crypto assets (virtual currency) or using bitWire,”“When registering an external address” part of “Require two-factor authentication when” section is automatically enabled and can not be disabled.