Receiving / Sending Bitcoin

We have entered discussions with Flare Networks and 12 domestic exchange operators (including 1 observer company) on customer asset protection and maximizing the merits for customers. We have reached an agreement with Flare Networks under the following conditions.

If the Spark token is approved by the Japan Virtual and Crypto asset Exchange Association (JVCEA) and the Financial Services Agency by June 12, 2023, the corresponding domestic exchanges will grant Spark tokens to XRP holding customers.

*Japanese exchange operators must meet legal and self-regulatory regulations and follow the proper procedures in order to list a new currency.

*Each company will make progress reports on the listing of this currency on their websites.

*The precise timing of when each company lists the corresponding currency may vary due to differences in examinations and system support.

*Our support for the Spark token may change due to policy changes from Flare Networks or for other reasons.

When receiving a coin transfer from a third party, we wait for a defined number of confirmations on the blockchain before reflecting it on your account for security reasons. Please refer to the following list to see the number of necessary confirmations for each coin:

Bitcoin: 3 ( 30 minutes )
Ethereum: 80 ( About 16 minutes )
Ethereum Classic: 20,000 ( 3.5 day )
Litecoin: 12 ( 30 minutes )
Bitcoin Cash: 30 ( 300 minutes )
Monacoin: 100 ( 100 minutes )
Lisk: 80 ( Same as Ethereum )
Ripple（XRP）: 10 ( Near-instant )
Basic Attention Token: 80 ( Same as Ethereum )
Stellar Lumens: 10 ( Near-instant )
NEM: 18 ( 18 minutes )
Tezos: 30 ( 30 minutes )
Polkadot: Approval count is not configured. Approval will be given when a validator has given their consent.
Chainlink: 80 ( Same as Ethereum )
Symbol: 20 ( 10 minutes )
Polygon : 80 ( Same as Ethereum )
Maker: 80 ( Same as Ethereum )
Shiba Inu: 80 ( Same as Ethereum )
Palette Token: 80 ( Same as Ethereum )
The Sandbox: 80 ( Same as Ethereum )
Flare: 10 ( Near-instant )
ELF Token: 10 (Near-instant)
Polygon Ecosystem Token: 80 ( Same as Ethereum )

【Important notes:】

• When sending or receiving crypto assets (virtual currency), the receipt or withdrawal will be reflected to the customer's account once we have completed our required confirmations.
• Transactions may be delayed or not executed on our discretion based on company rules, security checks, etc.
• In times of high congestion of the blockchain or big volumes of confirmations, transactions may take longer to be reflected to the customer's account. In these cases, a change of number of confirmations may occur.
• More information on how to check the number of confirmations can be found here.
• The time required varies depending on the status of communication lines and other factors, so the time displayed above is an estimation.
  It may take significantly longer under certain network conditions.

In order for customers to make crypto asset (virtual currency) withdrawals, the crypto asset exchange operator must obtain information on sender and recipient as well as notify the recipient crypto asset exchange operator of the information obtained.

The purpose of the travel rule is to prevent the ability for terrorists and other criminals from using digital fund transfer systems as well as track unauthorized use.

More information can be found here.

Please read the following announcement from the Japan Virtual and Crypto asset Exchange Association (only available in Japanese).

Japan Virtual and Crypto asset Exchange Association

March 1, 2022 announcement

“Notification on the Inclusion of Compliance with the Travel Rule in Self-regulations Established by the Association”

https://jvcea.or.jp/cms/wp-content/uploads/2022/03/202203-travel_rule.pdf

In the case of Bitcoin, the Bitcoin address is similar to a bank account number.

When sending Bitcoin, the Bitcoin address is the recipient.

It is a 27 to 34 character alphanumeric string that begins with either a 1 or a 3 that is created from the public key.

More information can be found here.

Please ask the recipient or exchange platform for the corresponding information.

This refers to the recipient (destination) of the customer’s crypto asset withdrawal.

• Is the withdrawal being sent to another account held by the customer or someone else? If someone else, the name of the individual or company receiving the withdrawal is required.

• The name of the crypto asset exchange operator receiving the withdrawal.

When sending to your own account or wallet:

Select "Self" as the "Address owner" in the destination information.

When sending to someone else's account or wallet:

Select "Not self" as the "Address owner" in the destination information. Please ask the corresponding account or wallet holder for their information.

Beginning on April 1, 2022 we will begin compliance with the travel rule as announced by the Financial Services Agency and required by self-regulation from the JVCEA's AML/CFT regulations. This will require us to acquire and save information on the destination and recipient for crypto asset (virtual currency) withdrawals.

More information can be found here.

This is a method of managing cryptographic assets by yourself using hardware (smartphone, computer, hard disk, USB, etc.) or software (Metamask, Bitcoin Core, etc.) without using a cryptographic asset exchange company.

Generally, this is a method in which the customer, the owner of the cryptographic assets, directly manages the private key, and is characterized by the ability to directly control the transfer of cryptographic assets.

Please contact the service provider for specific information on how to use this service.

At this time, there are no restrictions on sending funds to private wallets.

Restrictions may be imposed in the future if we are required to comply with laws and regulations or self-imposed regulations by the Japan Crypto Asset Trader's Association (JVCEA).

As an overseas exchange, we do not restrict sending.

The Foreign Exchange and Foreign Trade Act applies to foreign transactions such as the transfer of funds, goods, and/or services between residents and non-residents of Japan, as well as foreign currency transactions among residents of Japan.

In accordance with Article 55 of the Foreign Exchange and Foreign Trade Act, if an amount equivalent to 30 million JPY or more is received from a resident to a non-resident of Japan or from a non-resident to a resident of Japan, a report must be filed with the Minister of Finance. *1

Such payment or receipt of payment includes not only those using fiat currencies such as JPY or USD, but also those using crypto assets.

When customers request crypto asset withdrawals, the travel rule shall be applied. *2

We must require our customers to comply with these rules and regulations.

*1 If a crypto asset exchange operator mediates, brokers, or acts as an agent for crypto assets exceeding the equivalent of 30 million JPY, the crypto asset exchange operator shall submit a report after the fact to the government. When a transaction exceeding the corresponding JPY equivalent amount is conducted through bitFlyer, it is not necessary for the customer to submit a report for the corresponding transaction.

*2 More information on the travel rule can be found here.

The country or region to which the destination (final destination) exchange belongs

If you do not know the destination country, please check with the destination exchange.

In order to ensure the implementation of economic sanctions based on the Foreign Exchange and Foreign Trade Act (hereafter referred to as the "Foreign Exchange Act"), we must confirm that our customers are not performing these acts nor are we performing these acts in accordance with the Article 17 of the Foreign Exchange Act.

*The main regulated transactions under the Foreign Exchange Act are as follows.

・Transactions with persons subject to asset freeze designated by the Foreign Exchange Act, such as terrorists

Please refer to the Ministry of Finance website for the specific target individuals. *1

・Transactions with natural persons who have a domicile or residence in North Korea

・Transactions with corporations or organizations that have their principal offices in North Korea and corporations or organizations under their effective control

・Transactions for the purpose of contributing to North Korea's nuclear-related activities

・Transactions for the purpose of contributing to Iran's nuclear-related activities

*Please confirm the latest regulations regarding Russia-related regulations by checking the Ministry of Finance's public notice or the Ministry of Finance's website, etc. (The Ministry of Finance's website*2 for specific details)

We do not accept transactions that conflict (or may conflict) with the regulations of the Foreign Exchange Law.

Please note that we may ask you for details such as the background and purpose of the transaction as necessary.

*1　Ministry of Finance website

*2　Ukraine-related information : Ministry of finance

For security purposes, we require a minimum number of confirmations as part of our procedure to verify crypto assets (virtual currency) deposits from external sources. You can check on the status of your transaction through the following links.

Bitcoin: https://chainflyer.bitflyer.jp/
Ethereum: https://etherscan.io
Ethereum Classic:https://gastracker.io
Litecoin: https://live.blockcypher.com/ltc
Bitcoin Cash : https://blockchair.com/en/bitcoin-cash
Monacoin : https://blockbook.electrum-mona.org/
Lisk: https://etherscan.io/address/0x6033F7f88332B8db6ad452B7C6D5bB643990aE3f
Ripple (XRP): https://xrpscan.com/
Basic Attention Token: https://etherscan.io/token/0x0d8775f648430679a709e98d2b0cb6250d2887ef
Stellar Lumens: https://steexp.com/
NEM: https://explorer.nemtool.com/
Tezos: https://tzkt.io/
Polkadot: https://github.com/polkascan/explorer
Chainlink: https://etherscan.io
Symbol: https://symbol.fyi/
Polygon: https://etherscan.io
Maker: https://etherscan.io
Shiba Inu: https://etherscan.io
Palette Token: https://etherscan.io
The Sandbox: https://etherscan.io
ELF Token: https://palettescan.com/
Render Token: https://etherscan.io/token
Polygon Ecosystem Token: https://etherscan.io/token/0x455e53CBB86018Ac2B8092FdCd39d8444aFFC3F6

Important Notes:

• Crypto assets (Virtual currency) deposits and withdrawals will be reflected to your account upon confirming that that approval is complete.
• There may be cases where the reflection of the amount is delayed or cancelled due to security checks and/or confirmations in accordance with the relevant laws and regulations.
• Sending and receiving of less than 0.00000001 Polkadot (DOT) will be rounded down.
• Please click HERE for details about the number of confirmations required for each coin.
• In terms of Polygon (MATIC) , the Matic (Polygon) network is not supported on our end, hence, please ensure on the sender's end that the Polygon in question is compatible with the ERC-20 token before sending.
• Please make sure to select ”ERC-20" when sending the following crypto assets to a bitFlyer account:



- Ethereum (ETH)

- Basic Attention Token (BAT)

- Chainlink (LINK)

- Polygon (MATIC)

- Maker (MKR)

- Shiba Inu (SHIB)

- Palette Token (PLT)

- The Sandbox (SAND)

- Lisk (LSK)

- Polygon Ecosystem Token (POL)




We are afraid that the amount will not be reflected in your account and the refund is not available as a rule, if another network is selected.

There are cases where it takes longer, even a several days, for the transaction to be approved on the blockchain.

*Paying additional fees, which can be set as a voluntary option, may accelerate the confirmation process of the transaction on the blockchain. Additional fees for BTC and BCH will be paid to miners.

Please note that the transaction may be delayed due to the security checks and confirmations on our end, in accordance with the relevant laws and regulations.

The "ERC-20" network is employed when sending the following crypto assets from bitFlyer. Please ensure that the ERC-20 token is supported on the recipient's end before proceeding with the sending.

- Ethereum (ETH)

- Basic Attention Token (BAT)

- Chainlink (LINK)

- Polygon (MATIC)

- Maker (MKR)

- Shiba Inu (SHIB)

- Palette Token (PLT)

- The Sandbox (SAND)

- Lisk (LSK)

- Render Token (RNDR)

- Polygon Ecosystem Token (POL)

Please refer to the following to confirm details of the transaction.

■A crypto assets (virtual currency) deposit or withdrawal has not been reflected to my account.

The cancelation of crypto assets (virtual currency) withdrawals to external addressees can be initiated through the Cancel link, which is available only on transactions displayed in the In-Process Withdrawals field.

If any crypto assets (virtual currency) is withdrawn to an incorrect address, it is impossible for it to be returned. Please thoroughly confirm the receiving address.

1. First, please register an external address by clicking External Address under the Settings menu. Alternatively, you can set an external address on the withdrawal tab under Account Funding.
2. After registering an external address, in the Account Funding menu, select the corresponding currency and then Withdraw. From here, you can select a registered address to withdraw to. Please ensure to enter the correct "destination tag" for XRP, "message" for XEM or XYM, or "memo" for XLM.
3. Enter the amount you wish to withdraw into the Withdraw Amount box. Then, click the Withdraw button. Please be aware that this operation can not be canceled. The following message will be displayed when the withdrawal is complete.

Important notes:

• The withdrawal will be performed after we have completed our confirmation.
• If your currency is sent to the wrong external address, it can not be recovered. Ensure that the destination for withdrawal is correct in advance.
• Please ensure to enter the correct "destination tag" for XRP, "message" for XEM or XYM, or "memo" for XLM. If entered correctly, the amount withdrawn may be impossible to recover.
• Please reference the withdrawal fees here.
• More important notes can be referenced here.

The label for an external address is a name that you can use to keep track of addresses for your own use. It is not a mandatory field, but it will help you differentiate your addresses at a glance.

These are our current crypto assets (virtual currency) withdrawal fees.

*Currently, deposits and withdrawals of the following cryptocurrencies are not available (ZPG, MANA, AXS, IMX, APE, CHZ, DAI, GRT, AVAX, DOGE).RNDR is available for withdrawals only. Deposits are not accepted.

Our fees can be referenced here.

• For BTC and BCH, it is possible to increase the level of priority of having your transactions confirmed on the blockchain by choosing to pay an optional transaction fee. These additional transaction fees are paid to the miners.

You can check the status of your withdrawal by entering your Bitcoin address on chainFlyer.

Important Notes:

• Requested withdrawals will be reflected to your account after we have confirmed their completion.
• It is also possible that delays may occur due to security checks we are required by laws and ordinances to perform.

To confirm your coin address for deposit, please refer to the "Deposit" tab of each crypto asset (virtual currency) under the "Account Funding" menu.

*Please select "Funds" if you use the application.

Crypto assets can be received and will be reflected in your account if you send crypto assets to the coin address shown on the screen.

Important Notes:

• Please note that it may take some time for any crypto assets (virtual currency) deposit to be reflected to your account as we process each deposit after the certain numbers of confirmations.
• Any deposits of crypto assets, tokens and or other formats not supported by bifFlyer will not be reflected to your account.
• enter a correct Destination Tag when depositing Ripple (XRP).

*If an incorrect Destination Tag is entered, the deposited XRP will not be reflected in your account.

• enter a correct Message when depositing NEM (XEM).

*If an incorrect Message is entered, the deposited XEM will not be reflected in your account.

• enter a correct Memo when depositing Stellar Lumens (XLM).

*If an incorrect Memo is entered, the deposited XLM will not be reflected in your account.

• In terms of Polygon (MATIC) deposit

The Matic (Polygon) network is not supported on our end, hence, please ensure on the sender's end that the Polygon in question is compatible with the ERC-20 token before sending.

• Please make sure to select ”ERC-20" when sending the following crypto assets to a bitFlyer account:



- Ethereum (ETH)

- Basic Attention Token (BAT)

- Chainlink (LINK)

- Polygon (MATIC)

- Maker (MKR)

- Shiba Inu (SHIB)

- Palette Token (PLT)

- The Sandbox（SAND）




We are afraid that the amount will not be reflected in your account and the refund is not available as a rule, if another network is selected.

Please refer to the following when the amount is not reflected:

■A crypto assets (virtual currency) deposit or withdrawal has not been reflected to my account.

After logging in, select Trade Report, then Funding History. The transaction ID is in the TX ID column.

If you have an account, you can find it here.

Ethereum addresses do not differentiate between capital and lower-case letters.

The system may display the address in capital or lower-case letters after registration.

Although capital and lower-case letters are not differentiated, it is possible that an address with even just a single letter difference exists. In order to prevent withdrawals being sent to the wrong address, the address is displayed with a checksum of commonly used capital and lower-case letters.

• If any crypto assets (virtual currency) is withdrawn to an incorrect address, it is impossible for it to be returned. Please thoroughly confirm the receiving address.

From the Account Funding menu, select the crypto assets (virtual currency) you wish to deposit. Selecting the Deposit tab will display the address.

If you have an account, you can find it here.

Two-factor authentication is required for making crypto assets (virtual currency) withdrawals for security purposes.

In the Security Settings part of the Settings menu, the “Making JPY withdrawals,”“Sending crypto assets (virtual currency) or using bitWire,”“When registering an external address” part of “Require two-factor authentication when” section is automatically enabled and can not be disabled.

A destination tag is a value used to discern the holder of the Ripple (XRP) being deposited or withdrawn.

Your destination tag can be found by selecting Account Funding, Ripple (XRP), and Deposit.

Please be aware that deposits of Ripple (XRP) will not be reflected to your account if the destination tag is omitted.

A memo is a value used to discern the holder of the Stellar Lumens being deposited or withdrawn.

Your memo can be found by selecting Account Funding, Stellar Lumens, and Deposit.

Please be aware that deposits of Stellar Lumens will not be reflected to your account if the memo is omitted.

A message is a value used to discern the holder of NEM (XEM) being deposited or withdrawn.

Your message can be found by selecting Account Funding, NEM , and Deposit.

Please be aware that deposits of NEM will not be reflected to your account if the message is omitted.

For security reasons, we require a minimum number of confirmations before reflecting deposits of crypto assets (virtual currency) from outside sources.

If it is a Bitcoin deposit, you can see the status of the transaction by entering the Bitcoin address here.

• Corresponding customers

o All corporate and individual customers who receive and send crypto assets on our services

• Possibility of receiving and sending of crypto assets by country and type

o Our company supports the travel rule solution, Travel Rule Universal Solution Technology (hereafter referred to as TRUST).

*Among the TRUST-compatible crypto assets, our company is handling BTC、ETH、ERC-20 tokens BAT/LINK/MATIC/MKR/SHIB/PLT/SAND.

• Crypto asset sending requests that we support

o Sending to crypto asset exchange operators that can send and receive the legally required information notifications through TRUST.

In Japan: Coincheck

Outside of Japan: Crypto asset exchange operators that support TRUST

Please find TRUST-compatible players here:

https://www.coinbase.com/en/travelrule

o Sending to crypto asset exchange operators that are registered with authorities outside of Japan and other legally designated countries and regions.

Please refer to the FSA website for countries and regions subject to notifications (only available in Japanese):

https://www.fsa.go.jp/news/r5/sonota/20240126-2/02.pdf

o Sending to wallets that are not managed by crypto asset exchange operators

Private wallets such as MetaMask, etc.

• Crypto asset sending requests that are not supported

o Sending to crypto asset exchange operators that are registered with authorities in Japan or other legally designated countries and regions, that cannot send and receive the legally required information notifications through TRUST

• Important notes for receiving crypto assets

o When receiving crypto assets on our services, we will also confirm the notification information. We may contact you by email etc. if the notification information was not received or needs clarification.

o The notification information may take some time to confirm, so please ensure you have plenty of time for each receipt. Additionally, please make prompt responses to emails etc. from us.

We will consider expanding the travel rule solutions we use in order to improve customer convenience based on the status of other crypto asset exchange operators. This means that our methods for handling crypto asset receiving and sending requests that we support are subject to change.

Related FAQ：

What is the travel rule?

For your reference：

Japan Virtual and Crypto asset Exchange Association

March 1, 2022 announcement

“Notification on the Inclusion of Compliance with the Travel Rule in Self-regulations Established by the Association”

https://jvcea.or.jp/cms/wp-content/uploads/2022/03/202203-travel_rule.pdf