How many confirmations and how long does it take to deposit crypto assets (virtual currency)?

When receiving a coin transfer from a third party, we wait for a defined number of confirmations on the blockchain before reflecting it on your account for security reasons. Please refer to the following list to see the number of necessary confirmations for each coin:

Bitcoin: 3 ( 30 minutes )
Ethereum: 80 ( About 16 minutes )
Ethereum Classic: 20,000 ( 3.5 day )
Litecoin: 12 ( 30 minutes )
Bitcoin Cash: 30 ( 300 minutes )
Monacoin: 100 ( 100 minutes )
Lisk: 80 ( Same as Ethereum )
Ripple（XRP）: 10 ( Near-instant )
Basic Attention Token: 80 ( Same as Ethereum )
Stellar Lumens: 10 ( Near-instant )
NEM: 18 ( 18 minutes )
Tezos: 30 ( 30 minutes )
Polkadot: Approval count is not configured. Approval will be given when a validator has given their consent.
Chainlink: 80 ( Same as Ethereum )
Symbol: 20 ( 10 minutes )
Polygon : 80 ( Same as Ethereum )
Maker: 80 ( Same as Ethereum )
Shiba Inu: 80 ( Same as Ethereum )
Palette Token: 80 ( Same as Ethereum )
The Sandbox: 80 ( Same as Ethereum )
Flare: 10 ( Near-instant )
ELF Token: 10 (Near-instant)
Polygon Ecosystem Token: 80 ( Same as Ethereum )

【Important notes:】

When sending or receiving crypto assets (virtual currency), the receipt or withdrawal will be reflected to the customer's account once we have completed our required confirmations.
Transactions may be delayed or not executed on our discretion based on company rules, security checks, etc.
In times of high congestion of the blockchain or big volumes of confirmations, transactions may take longer to be reflected to the customer's account. In these cases, a change of number of confirmations may occur.
More information on how to check the number of confirmations can be found here.
The time required varies depending on the status of communication lines and other factors, so the time displayed above is an estimation.
It may take significantly longer under certain network conditions.

Most frequently asked questions

I would like to deactivate two-factor authentication.
If you are able to log in, select Settings and then Security Settings to change or deactivate your two-factor authentication.

If you are unable to log in.

After we confirm your identity, we will deactivate your two-factor authentication.

You can make a request to reset your two-factor authentication here.

*Once your two-factor authentication has been deactivated, we will send confirmation codes for the sake of security. If you are unable to receive this email, please confirm the following 3 items.
- Are the @bitflyer.com and @bitflyer.jp domains blocked?
- Have you made a filter for emails from bitFlyer?
- Has it ended up in your spam folder?
If none of the above solve the issue, please contact us.
I cannot remember my password.

If you are unable to log in due to forgetting your password, you can request a reset here. Enter your registered email address and then press the "Request bitFlyer to change your password" button.

If you are unable to receive SMS due to changing your mobile phone number or not having a registered mobile phone number, select “Customers who can not use SMS (may take longer to perform).” In order to ensure security, we will call you or request ID verification documents.
I would like to change my email address.

For security reasons, you are not able to change your email address or any other login related information by yourself.

Please contact bitFlyer customer support via the Contact page and select "Update my registered infomation".

If you are able to log in:

Please input your name and registered e-mail address, select "E-mail Address" under the "registration information you would like to modify" field, and fill-out all the required information.

If you are not able to log in:

Please enter your name and registered e-mail address, select “Other” under the "registration information you would like to modify" field, and input the information you wish to change.

We will then send to the new e-mail address you want to change to, further information on how to proceed.

Please confirm our e-mail and provide us with a response at your earliest convenience.

After you have submitted the necessary identification documents, and we have confirmed that you are the one that is making the request, we will then process the changes.

Depending on the status of your account, please note that we might need to call you for additional identification purposes.

We have taken these extra security measures in order to protect your assets. We apologize for any inconvenience caused and appreciate your understanding.

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