For security reasons, you are not able to change your email address or any other login related information by yourself.
Please contact bitFlyer customer support via the
Contact page and select "Update my registered infomation".
If you are able to log in:
Please input your name and registered e-mail address, select "E-mail Address" under the "registration information you would like to modify" field, and fill-out all the required information.
If you are not able to log in:
Please enter your name and registered e-mail address, select “Other” under the "registration information you would like to modify" field, and input the information you wish to change.
We will then send to the new e-mail address you want to change to, further information on how to proceed.
Please confirm our e-mail and provide us with a response at your earliest convenience.
After you have submitted the necessary identification documents, and we have confirmed that you are the one that is making the request, we will then process the changes.
Depending on the status of your account, please note that we might need to call you for additional identification purposes.
We have taken these extra security measures in order to protect your assets. We apologize for any inconvenience caused and appreciate your understanding.