In order to provide a secure service to our customers, we have measures to prevent unauthorized logins and use. We also support additional measures on the customer side.
The following additional security measures are available for our customers.
You can enable two-factor authentication through SMS, email with 4-digit PIN,or authentication apps.
*We recommend using an authentication app for stronger security.
You can strengthen the security of your account by requiring a 6-digit authentication code in addition to your email address and password.
To enable two-factor authentication, log in to bitFlyer, select Settings, and then Security Settings. From there, you can enable two-factor authentication.
• Confirm your login history
Whenever your account’s email and password are entered to log in to bitFlyer’s services, the date, time, location, and device used are all recorded on the Login History page.
To see your login history, log in to bitFlyer, select Settings, and then IP Address / Login History.
• Enable login alerts
If you enable login alerts, you’ll receive an email every time your bitFlyer account logs in.
To enable login alerts, log in to bitFlyer, select Settings, and then Security Settings. From there, you can enable login alerts.
*If you receive an unexpected login alert or have a login you do not recognize in your login history, it could mean that your email address and password have been stolen by a third party. If you suspect that a third party has logged in to your account, please change your email address and password immediately.
• Set a complex password
Do not set a simple password or one that uses common combinations of characters (12345678, asdf, 1980, password), your name, telephone number, or birthdate.
To make a password that is difficult to guess, ensure that is at least nine characters with a combination of capital letters, lower case letters, numbers, and symbols so that it has an appropriate length and complexity.
To change your password, log in to bitFlyer, select Settings, and then Change Password.
Unauthorized access has been happening on many services recently. To improve security, do not use the same password for other websites and services.
• Keep your OS and apps updated
Operating systems and apps may contain bugs or design mistakes that cause flaws in information security called vulnerabilities.
If these vulnerabilities remain, they come with the risks of unauthorized access and viruses. Even if a vulnerability is fixed, a new vulnerability could be discovered. Therefore, it is advisable to regularly check for and install updates to your OS and apps.
• Install security software
The number of viruses and fraudulent websites that can steal information from PCs and smartphones is on the rise.
We recommend installing security software on your devices to increase security.