How can I unfreeze my account?

If you are able to log in, select Settings and then Security Settings to change or deactivate your two-factor authentication.

If you are unable to log in.

After we confirm your identity, we will deactivate your two-factor authentication.

You can make a request to reset your two-factor authentication here.

*Once your two-factor authentication has been deactivated, we will send confirmation codes for the sake of security. If you are unable to receive this email, please confirm the following 3 items.

• Are the @bitflyer.com and @bitflyer.jp domains blocked?
• Have you made a filter for emails from bitFlyer?
• Has it ended up in your spam folder?

If none of the above solve the issue, please contact us.

If you are unable to log in due to forgetting your password, you can request a reset here. Enter your registered email address and then press the "Request bitFlyer to change your password" button.

If you are unable to receive SMS due to changing your mobile phone number or not having a registered mobile phone number, select “Customers who can not use SMS (may take longer to perform).” In order to ensure security, we will call you or request ID verification documents.

For security reasons, customers are not able to modify their registered information on their own.

Please contact bitFlyer customer support via the Contact page and select "Change user or bank account information.

" bitFlyer will complete the change after confirming your personal information over the phone.