quick ID

Quick ID verification is an online proof of identity method where the customer uses their smartphone to submit proof of identity documents and submit a face photo or video. If the registered personal information and the ID verification documents match, it is possible that the ID verification process may be completed, and trading could become available on the same day.

One of the following documents may be used for in-person ID verification.

1. Japanese driver’s license (issued by the Public Safety Commission)
2. Individual Number (My Number) card
*Please ensure that your card has been updated to include your current address.
*The notification card (basic card with no photograph) is not accepted for in-person ID verification.

3. Resident card
*Please note that expired documents cannot be submitted.

When in-person ID verification has been requested, we will send a registered letter to the customer’s registered address that should arrive within 1 or 2 business days.

A Sagawa Express courier will enter information on the customer’s ID verification document into a mobile device.

If the information on the provided ID verification document matches the customer’s registered information, the courier will then hand over the letter.

Once the customer has received the letter and our approval is complete, the customer will be able to trade crypto assets (virtual currency).

*Please use the most recent version of your ID verification document.

*When using a Japanese driver’s license as an ID verification document, the Sagawa Express courier may use the OCR feature on their mobile device to scan the information on the driver’s license. The information obtained in this way is not stored on the mobile device.

*Depending on the ID verification document used, the Sagawa Express courier will input the following information into their mobile device.

• Japanese driver’s license: driver’s license number

• Individual Number (My Number) card: security code and expiration date

• Japanese passport: passport number

*If there is any discrepancy between the customer’s registered information and the information on the ID verification document, the letter can not be handed over. In this case, please revise your registered information and/or update your ID verification document and request another in-person ID verification.

*This service is not available to customers residing in mountain ranges or remote islands that Sagawa Express does not deliver to.

*The in-person ID verification process requires a Sagawa Express courier to obtain personal information from your ID verification document and your account information.

*Passports issued from February 4, 2020 onward do not include the holder’s address. When applying for in-person ID verification, please ensure you have additional documentation issued within the last six months that contains your address (tax payment certificates, national pension receipts, utility receipts, etc.).

One of the following documents may be used for in-person ID verification.

1. Japanese driver’s license (issued by the Public Safety Commission)

2. Individual Number (My Number) card

*Please ensure that your card has been updated to include your current address.

*The notification card (basic card with no photograph) is not accepted for in-person ID verification.

3. Japanese passport

*Please ensure that the passport holder’s full name and current address are recorded on the passport.
*Passports issued from February 4, 2020 onward do not include the holder’s address. When applying for in-person ID verification, please ensure you have additional documentation issued within the last six months that contains your address (tax payment certificates, national pension receipts, utility receipts, etc.).

Please obtain an original copy of the following.

1. Certificate of payment of national and local taxes

2. Official receipts for payments of Japanese National Health Insurance or National Pension

3. Receipt for the payment of public utilities (electricity, gas, or water)

*Limited to in-person ID verification

The letter can not be forwarded or delivered to a place of business.

The letter can only be delivered to the customer’s residence.

The letter may only be delivered to the actual account holding individual.

Please ensure that you are home during the time frame for delivery.

If you are unavailable at the time of delivery, the courier will mark the delivery as incomplete.

If 7 days have elapsed since the missed delivery, please make another request for in-person ID verification.

Quick ID verification requires the use of a smartphone camera.

If you do not have a smartphone, please use the “ in-person ID verification” method.

From your device’s settings menu, ensure that you allow Chrome to access your camera. For more information on changing your camera access settings, please contact your device manufacturer or mobile carrier.

An error may also occur if multiple browsers are open at the same time on your device.

When in-person ID verification has been requested, we will send a registered letter to the customer’s registered address that should arrive within 1 or 2 business days.

A Sagawa Express courier will enter information on the customer’s ID verification document into a mobile device.

If the information on the provided ID verification document matches the customer’s registered information, the courier will then hand over the letter.

The customer will be able to begin trading crypto assets (virtual currency) within 2 business days of receiving the letter.

*Please use the most recent version of your ID verification document.

*When using a Japanese driver’s license as an ID verification document, the Sagawa Express courier may use the OCR feature on their mobile device to scan the information on the driver’s license. The information obtained in this way is not stored on the mobile device.

*Depending on the ID verification document used, the Sagawa Express courier will input the following information into their mobile device.

• Japanese driver’s license: driver’s license number

• Individual Number (My Number) card: security code and expiration date

• Japanese passport: passport number

*If there is any discrepancy between the customer’s registered information and the information on the ID verification document, the letter can not be handed over. In this case, please revise your registered information and/or update your ID verification document and request another in-person ID verification.

*This service is not available to customers residing in mountain ranges or remote islands that Sagawa Express does not deliver to.

*The in-person ID verification process requires a Sagawa Express courier to obtain personal information from your ID verification document and your account information.