Complaint processing and conflict resolution shall be processed according to the table below.
The Tokyo Bar Association Conflict Resolution Center, Dai-Ichi Tokyo Bar Association Mediation Center, and Daini Tokyo Bar Association Mediation Center.
The table below details the call centers for receiving customer complaints or disputes
(Introduction to Other Organizations)
(Cooperation with External Organizations)
(Reporting to External Organizations)
If the corresponding department and related departments obtain information requested by an external organization for the handling of complaints or other operations, all departments involved shall report to the corresponding external organization in accordance with the external organization’s procedures.
(Complaint Tracking and Reporting)
(Initial Assessment of Complaint Response)
(Finalizing Complaint Response)
This policy was originally written in Japanese and has been translated to English. Should there be any discrepancies, the Japanese text shall take precedence.
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