What is the required confirmation from the revision of the Foreign Exchange and Foreign Trade Act?

In order to ensure the implementation of economic sanctions based on the Foreign Exchange and Foreign Trade Act (hereafter referred to as the "Foreign Exchange Act"), we must confirm that our customers are not performing these acts nor are we performing these acts in accordance with the Article 17 of the Foreign Exchange Act.

*The main regulated transactions under the Foreign Exchange Act are as follows.

・Transactions with persons subject to asset freeze designated by the Foreign Exchange Act, such as terrorists

Please refer to the Ministry of Finance website for the specific target individuals. *1

・Transactions with natural persons who have a domicile or residence in North Korea

・Transactions with corporations or organizations that have their principal offices in North Korea and corporations or organizations under their effective control

・Transactions for the purpose of contributing to North Korea's nuclear-related activities

・Transactions for the purpose of contributing to Iran's nuclear-related activities

*Please confirm the latest regulations regarding Russia-related regulations by checking the Ministry of Finance's public notice or the Ministry of Finance's website, etc. (The Ministry of Finance's website*2 for specific details)

We do not accept transactions that conflict (or may conflict) with the regulations of the Foreign Exchange Law.

Please note that we may ask you for details such as the background and purpose of the transaction as necessary.

*1　Ministry of Finance website

Most frequently asked questions

I would like to deactivate two-factor authentication.
If you are able to log in, select Settings and then Security Settings to change or deactivate your two-factor authentication.

If you are unable to log in.

After we confirm your identity, we will deactivate your two-factor authentication.

You can make a request to reset your two-factor authentication here.

*Once your two-factor authentication has been deactivated, we will send confirmation codes for the sake of security. If you are unable to receive this email, please confirm the following 3 items.
- Are the @bitflyer.com and @bitflyer.jp domains blocked?
- Have you made a filter for emails from bitFlyer?
- Has it ended up in your spam folder?
If none of the above solve the issue, please contact us.
I cannot remember my password.

If you are unable to log in due to forgetting your password, you can request a reset here. Enter your registered email address and then press the "Request bitFlyer to change your password" button.

If you are unable to receive SMS due to changing your mobile phone number or not having a registered mobile phone number, select “Customers who can not use SMS (may take longer to perform).” In order to ensure security, we will call you or request ID verification documents.
I would like to change my email address.

For security reasons, you are not able to change your email address or any other login related information by yourself.

Please contact bitFlyer customer support via the Contact page and select "Update my registered infomation".

If you are able to log in:

Please input your name and registered e-mail address, select "E-mail Address" under the "registration information you would like to modify" field, and fill-out all the required information.

If you are not able to log in:

Please enter your name and registered e-mail address, select “Other” under the "registration information you would like to modify" field, and input the information you wish to change.

We will then send to the new e-mail address you want to change to, further information on how to proceed.

Please confirm our e-mail and provide us with a response at your earliest convenience.

After you have submitted the necessary identification documents, and we have confirmed that you are the one that is making the request, we will then process the changes.

Depending on the status of your account, please note that we might need to call you for additional identification purposes.

We have taken these extra security measures in order to protect your assets. We apologize for any inconvenience caused and appreciate your understanding.

FAQ

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