How do I change my password?

You can change your password when logged into your account by going to "Change Password" in the "Settings" menu. If you have forgotten your password, please
contact us.

Most frequently asked questions

How can I access my referral link?
1. The referral program is now available on the bitFlyer app, and Desktop.
2. Through the app: Go to the menu tab on and click on “Invite Friends, Get Free Bitcoin”.
3. Click on the "Send Invite" button at the bottom of the page. If your account hasn't been verified yet, this button will be grayed out.
4. Copy your unique link or send it directly to your friends!
5. Through a Desktop, log into your bitFlyer account, on the left hand side on the menu below click on "Referral Program"
6. Then select which ever option of your choosing under "Share with friends". If your account hasn't been verified yet, this button will be grayed out.
7. Copy your unique link or send it directly to your friends!
Why do you need so much information at sign up?

In order to protect our customers, prevent fraudulent activity, and be fully compliant with regulations for the trading of digital assets, we require the submission of personally identifiable information. This includes the submission of selfies, SSN, bank statements, etc. For this, bitFlyer US uses the identity verification company, AU10TIX, one of the most advanced solutions for Customer Onboarding and Fraud Prevention in the World.

For more info on bitFlyers terms of service visit here.
Re-linking your bank account
We’ve recently made some changes for our ACH (Bank Linking) Vendor. We’ve now moved to Plaid!

Our new integration with Plaid provides the most seamless and secure way to connect your bank account to bitFlyer and deposit and withdraw USD via ACH.

Key highlights
- ACH limits - Your weekly deposit and withdrawal limits is $5000.
- More banks - Did we not offer a bank you were looking for? With Plaid, you now have access to a wider selection of banks.
- Industry-leading security - Protecting your assets is our highest priority. Plaid offers the most secure way to link and authenticate your bank account
To take advantage of this new integration, there is some quick action needed on your end:

To begin linking your bank account please go to your Account Funding page. Click on “Link Bank Account”. Follow the prompt to integrate your bank account and begin depositing your funds!.

If your issue is not resolved, please contact us by using this inquiry form. We will respond as soon as possible.

FAQ

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