How do I create an account?

There are three steps:

1. Go to the "Create an Account" page and enter your email address, then click on the "Sign Up" button.

2. When you create an account successfully, the email titled "bitFlyer USA - Account Registration Confirmation" will be sent to your registered email address. Please click the link in the email or copy the confirmation code provided in the email and paste it in the "Enter confirmation code" field in the account registration screen. Then click on the "Sign Up" button.

3. When a dialog box appears, read the "Terms of Use," "Privacy Policy," and "Risks associated with using virtual currencies." If you agree to all of notices, check the checkboxes, select which state you live in, and click on "Start bitFlyer." You have now created a new account. Your initial Account Class for bitFlyer services is "Standby Class." For additional services like purchasing and selling bitcoin, you will need to upgrade to a higher Account Class.

Most frequently asked questions

I would like to change my email address.

Due to security reasons, customers are unable to change their email address through our website. If you would like to change your email address, please contact us.
How do I change/add my bank account information?

To add a bank account, please make a wire deposit from your account. This policy is to both reduce errors and ensure that any withdrawals will go to the correct bank account. You can find funding information in the “Account Funding” tab. To change your bank account information, please contact us.
How long does a deposit take to complete?

Wire deposits are typically reflected in your account in one business day, depending on bank hours and holidays. The name on your bank account must match the name on your bitFlyer account. Additionally, make sure that you have included the correct unique 6 characters code.

If your questions are not resolved, please try contacting us by telephone or using the inquiry form.

FAQ