If you cannot find the answer to your question in the FAQ, please contact us via the Contact page. A bitFlyer customer support representative will respond to you via email.
We collect information you provide to us when you register for an account, complete a transaction, link an external account to the Services, sign up to receive our email updates, fill out a form, or when you communicate with us. The types of information we may collect include your name, phone number, email address, bank account information, username, password, and any other information you choose to provide.
When you use our Services, we automatically collect information about you as follows:
We collect information from other companies and associate that with the information we collect about you. For example, in connection with your creation of an account, we may collect information about you from identity verification services in order to verify your identity, including your prior addresses and names. Also, if you use your credentials from a third-party social media service to log into your account, we may collect information from that service, such as your name and other account information, in accordance with the authorization procedures determined by that service.
We may combine the information we collect about you and use this information to:
We may disclose information we collect between and among our affiliates. We may also disclose any information we collect about current and former customers with non-affiliated third parties, as follows:
(1) With service providers that perform services on our behalf, including identity verification services and email marketing services that perform services on our behalf;
(2) With other companies for our everyday business purposes, such as to process transactions, maintain accounts, respond to court orders and legal investigations or report to credit bureaus. For example, in connection with our everyday business purposes, we may share information about you as follows:
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
You may access and update your account profile information by logging into your account via our Services. If you wish to delete account information, you can delete your account by emailing us at email@example.com, but note that we may retain certain information as required by law or for our legitimate business purposes.
You may opt out of receiving promotional communications from bitFlyer by following the instructions in those messages. Please note that if you opt out, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relations.
If you initially consent to the collection of location information by bitFlyer within our mobile app, you may be able to subsequently stop this collection through your device operating system settings. Or, you may also disable location information by removing our mobile app from your device.
Most web browsers are set to accept cookies and local storage by default. If you prefer, you can usually choose to set your browser to remove browser cookies or clear local storage. Please note that if you choose to remove or reject these technologies, this could affect the availability and functionality of our Services, including, if you disable cookies, your ability to receive electronic communications.