How do I submit a complaint?

Follow these three simple steps to create your account:

1. Provide your email address: Go to our website and click on the Create an Account button, enter your email address, then click on the "Sign Up" button.

2. Email Ownership Confirmation: You will receive an email titled "bitFlyer USA - Account Registration Confirmation" from info.us@bitflyer.com. Please click the link in the email or copy the confirmation code provided in the email and paste it in the "Enter confirmation code" field in the account registration screen, then click on the "Sign Up" button.

3a. Terms and Conditions Acceptance: Read the "Terms of Use," "Privacy Policy," and "Risks associated with using cryptocurrencies." If you agree to all of notices, check the checkboxes.

3b. State of Residence Confirmation: Select which state you live in, and click on "Start bitFlyer."

3c. Identity Validation: For this step, we require the following three documents:

i: A valid US State ID / US Driver's License / US Passport

ii: Proof of Address such as a utility bill or bank statement issued within the past 90 days

iii: A clear selfie of yourself

3d. Account Funding: Your bitFlyer USA account is now ready for use, however, you will need to fund the account to begin trading. For details on how to fund your account, refer to How do I fund my account?

While opening an account with bitFlyer is free, there may be other fees associated with trading and transferring funds. Please refer to our fee page here.

You will receive an email titled "bitFlyer USA - Account Registration Confirmation" from info.us@bitflyer.com. Please click the link in the email or copy the confirmation code provided in the email and paste it in the "Enter confirmation code" field in the account registration screen, then click on the "Sign Up" button.

If you are unable to find our email, check your spam folder or contact us.