The virtual currencies handled by our company are different from the fiat currencies of Japan and other countries. The value of virtual currency is not guaranteed by an established party.
Midtown Tower 8F, 9-7-1 Akasaka, Minato-ku, Tokyo 107-6208
Registered Virtual Currency Exchange Operator (Registration No. 00003, issued by the Director of the Kanto Local Finance Bureau)
See About the virtual currencies we handle for further information.
Virtual currency exchange transactions carry the possibility of loss owing to price fluctuations in the virtual currency of transaction as well as other price fluctuations. Note that unexpected or specific events, including but not limited to changes to the balance of supply and/or demand, changing prices of commodities, fiat currencies, or other markets, natural disasters, wars; changes to laws, regulations, statutes, and governments, and changes to virtual currencies may cause drastic price fluctuations of virtual currencies. The price may even fall to zero. For Lightning FX transactions, as the transaction amount is proportionately greater than the margin deposited by the registered user for the transaction, the amount of loss may exceed the margin pledged.
In situations such as when system maintenance is underway, virtual currency exchange transactions and their associated requests cannot be carried out. During these times, there is the risk of market prices fluctuating significantly. In addition, during these periods, some requests related to virtual currency exchange transactions cannot be accepted.
There is a risk that our company will be unable to continue doing business due to reasons such as changes in the external environment. In the unlikely event that our company is unable to continue doing business, bankruptcy procedures (which include dealing with customer assets) will be carried out in accordance with applicable laws (the Bankruptcy Act, the Companies Act, the Corporate Reorganization Act, the Civil Rehabilitation Act, etc.). The fiat currency and virtual currencies deposited to us by our customers are stored separately and managed separately from our own assets.
We ask that registered users engage in transactions at their own risk after thorough research into the structure and risks of these transactions.
For more information on risks, please read the risks of Spot Trading and Lightning FX
We store and manage our customers’ monetary assets in an account named “bitFlyer, Inc. Customer Account” (Kabushiki Gaisha Bittofuraiyaa Kokyaku Azukari Guchi). Our company's own monetary assets are stored and managed in separate accounts. The following banks are used for deposits.
Our company manages our data so that virtual currencies held by us and virtual currencies held by each customer can be distinguished immediately. Furthermore, regarding the distinction between our company’s wallets for storing virtual currencies and our customers’ wallets for storing virtual currencies, even on the blockchains, our assets and our customers’ virtual currencies are managed separately in accordance with our policy. Additionally, the majority of our assets and the majority our customers’ assets for each virtual currency we list are stored in separately managed cold wallets.
*Although Lightning Futures (leveraged trades solely through the settlement of price differences) is not covered by the Payment Services Act, we voluntarily carry out segregated management for these trades as required in the Payment Services Act.
Fees and other charges accepted as payment from registered users are as set forth in the Fees.
The necessary fees are purchase and sales fees, Japanese yen withdrawal fees, bank transfer fees (specified by each financial institution), Quick Deposit fees, virtual currency withdrawal fees, and other fees. For transactions on Lightning FX, there is also a need for margin and swap fees. SFD may also be necessary.
For more information on transactions and services, please contact us here.
The Tokyo Bar Association's Dispute Resolution Center, the Dai-ichi Tokyo Bar Association's Arbitration Center, and the Dai-ni Tokyo Bar Association's Arbitration and Mediation Center are available for Alternative Dispute Resolution (ADR).
Parties who wish to use our services as they relate to virtual currency exchange must register for these services. Once user registration is complete, it remains valid until the date on which that user’s registration is cancelled. If you would like to have your user registration cancelled, please notify us using the inquiry form found on our website. There are no contract cancellation fees