Are you a resident of the US? Please see our website for US-based customers.

Important Message

On June 22nd, 2018, bitFlyer, Inc. (Japan) received business improvement orders from the Japanese Financial Services Agency. Our management and all employees are united in our understanding of how serious these issues are. In order to maximize our efforts towards building a suitable service and improving on the issues identified, we have voluntarily and temporarily suspended the onboarding of new customers. We appreciate your understanding. This order is directed to bitFlyer Inc. (Japan) and not to its USA or European entities, which are regulated in their own geographical jurisdictions.

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Simple Bitcoin Transactions

Buy and sell Bitcoin at your convenience, anywhere.

Your Bitcoins are treated with care

Rest easy and trade with top grade security

Send Bitcoin in just 1 second!

Using bitFlyer's bitWire technology, send and receive Bitcoins in just 1 second!

FAQ

I entered the wrong password and my account was frozen. What should I do?

If you enter your password incorrectly a certain number of times, your account will be frozen for a certain period of time in order to ensure your security. Please try waiting for a little while and logging in again.

If you have forgotten your password, enter your email address and press the "Request bitFlyer to change your password" button from contact page.

A deposit has not been reflected in my account.

Deposits are accommodated at any time during bank operating hours for deposits to Mitsui Sumitomo Bank bitFlyer accounts. Please be aware that confirmation will take time when a transfer is made from a name different than your registered name or when the account number of the recipient account differs. For customers using SBI Sumishin Net Bank, deposits are generally accommodated even on weekends. Please be aware that confirmation will take time if you have not yet confirmed your bank account information, if the recipient name differs from your registered name, or if the five-digit Customer Number has not been appended in front of the recipient name. Deposits are generally accommodated every day with Quick Deposit.

A JPY withdrawal has not been remitted to my bank account.

JPY withdrawals requested before 2:50 PM (JST) on business days will generally be remitted to your bank account on the same day. If the JPY withdrawal request was made at or after that time, it will be remitted on the next business day. It is possible for withdrawals to be delayed by the bank’s processing status.

*There is a possibility of delays in processing times for banks on days such as the fifth and tenth of every month, the start of every week, national holidays, or the end of the month.

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