1 Please note that this license does not cover the transmission of virtual currency. If you have a complaint or other concern about money services licensees, authorized delegates, and the money services provided by money services licensees and authorized delegates, you may contact the Alaska Department of Commerce, Community, and Economic Development, Division of Banking and Securities at (907) 269-8140 or toll-free at (888) 925-2521.
2 Disclosure In the event of an unresolved complaint or for suspected violations of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial Institutions at 1-888-473-4858, or submit an online complaint at https://www.idfpr.com/admin/DFI/DFIcomplaint.asp.
3 Please note the license issued to bitFlyer (USA) by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency. bitFlyer (USA) is licensed by the Louisiana Office of Financial Institutions as a money transmitter. The Louisiana Office of Financial Institutions does not license or regulate services related to virtual currency including but not limited to transmission or exchange which may be conducted by bitFlyer (USA).
4 You may also direct your complaint to the attention of: New York State Department of Financial Services, One State Street, New York, NY 10004-1511; +1 (212) 709-1540. Please visit www.dfs.ny.gov for additional information.
5 Please note that this license and the required surety bond do not cover the transmission of virtual currency. bitFlyer is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.
6 If you have a complaint, first contact the consumer assistance division of bitFlyer at (888) 676-2035, if you still have an unresolved complaint regarding bitFlyer's money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), or www.dob.texas.gov.
If you cannot find the answer to your question in the FAQ, please contact us via the Contact page. A bitFlyer customer support representative will respond to you via email.