About Us

States Where We Operate

• State License State Agency
• Alabama Sale of Checks License,
  SC 572 Alabama Securities Commission
  P.O. Box 304700
  Montgomery, AL 36130-4700
• Alaska Money Transmitter License,
  View Disclosure State of Alaska,
  Division of Banking & Securities
  P.O. Box 110807
  Juneau, AK 99811-0807
• Arizona Money Transmitter,
  MT-0940025 Arizona Department of Financial Institutions
  100 N. 15th Ave, Suite 261
  Phoenix, AZ 85007
• Arkansas Money Transmitter License, 110165 Arkansas Securities Department
  Heritage West Building, Suite 300
  201 East Markham Street
  Little Rock, AR 72201-1692
• California - -
• Colorado - -
• Connecticut Connecticut Money Transmission License MT-1528491 Connecticut Department of Banking
  260 Constitution Plaza
  Hartford, CT 06103-1800
• Delaware Sale of Checks and Transmission of Money, 023484 Office of the State Bank Commissioner
  555 E. Loockerman Street, Suite 210
  Dover, DE 19901
• District of Columbia District of Columbia Money Transmitter License,
  MTR1528491 Department of Insurance, Securities, and Banking
  810 First Street, NE, Suite 701
  Washington, DC 20002
• Florida Money Transmitters Part II,
  FT230000207
  View Disclosure Florida Office of Financial Regulation
  101 E. Gaines Street
  Tallahassee, FL 32399
• Georgia Georgia Money Transmitter License,
  54090 (NMLS #1528491) Georgia Department of Banking and Finance
  2990 Brandywine Road, Suite 200
  Atlanta, GA 30341-5565
• Hawaii View Disclosure Hawaii Technology Development Corporation
  521 Ala Moana Blvd., Suite 255
  Honolulu, HI 96813
• Idaho Money Transmitter License,
  MTL-206 Idaho Department of Finance, Securities Bureau
  800 Park Boulevard, Suite 200
  Boise, ID 83720-0031
• Illinois Money Transmitter License, MT.0000308
  View Disclosure Illinois Department of Financial and Professional Regulation
  100 West Randolph, 9th Floor
  Chicago, IL 60601
• Indiana - -
• Iowa Money Services License,
  2017-0007 Iowa Division of Banking
  200 East Grand Avenue, Suite 300
  Des Moines, IA 50309-1827
• Kansas Kansas Money Transmitter License, MT.0000124 Kansas Office of the State Bank Commissioner
  700 SW Jackson Street, Suite 300
  Topeka, KS 66603
• Kentucky - -
• Louisiana Money Transmitter License,
  1528491-1329182
  View Disclosure Louisiana Office of Financial Institutions
  P.O. Box 94095
  Baton Rouge, LA 70804-9095
• Maine Money Transmitter License, NMT1329184 Department of Professional & Financial Regulation
  Bureau of Consumer Credit Protection
  76 Northern Avenue
  Gardiner, ME 04345
• Maryland - -
• Massachusetts Money Transmitter License, FT1528491 Massachusetts Division of Banks
  1000 Washington Street, 10th Floor
  Boston, MA 02118
• Michigan - -
• Minnesota Money Transmitter License,
  MN-MT-1528491
  View Disclosure Minnesota Department of Commerce and Financial Institutions Division
  85 7th Place East Suite 500
  St. Paul, MN 55101
• Mississippi Money Transmitter License,
  MT/003336/2017 Mississippi Department of Banking and Consumer Finance
  P.O. Box 12129
  Jackson, MS 39236
• Missouri - -
• Montana - -
• Nebraska Nebraska Money Transmitter License,
  NMLS #: 1528491 Nebraska Department of Banking & Finance
  1526 K Street, Suite 300
  Lincoln, NE 68508-2732
• Nevada Coming Soon -
• New Hampshire Money Transmitter License,
  21546-MT New Hampshire Banking Department
  53 Regional Drive, Suite 200
  Concord, NH 03301
• New Jersey Money Transmitter License,
  L069244 New Jersey Department of Banking and Insurance
  20 West State Street, P.O. Box 325
  Trenton, NJ 08625
• New Mexico Money Transmitter License, NMLS #: 1528491 New Mexico Financial Institutions Department Mortgage Unit
  P.O. Box 25101
  2550 Cerrillos Road, 3rd Floor
  Santa Fe, NM 87504
• New York Virtual Currency License, 0000004
  View Disclosure New York Department of Financial Services
  One State Street
  New York, NY 10004-1511
• North Carolina Money Transmitter License,
  172347 North Carolina Commissioner of Banks
  316 W. Edenton Street
  Raleigh, NC 27603
• North Dakota North Dakota Money Transmitter License, MT103122 North Dakota Department of Financial Institutions
  2000 Schafer Street, Suite G
  Bismark, ND 58501
• Ohio Money Transmitter License, OHMT 126 Ohio Division of Financial Institutions
  77 South High Street, 21st Floor
  Columbus, OH 43215
• Oklahoma Oklahoma - DOB Money Transmission License, OKDOB001 Oklahoma Department of Banking
  2900 North Lincoln Boulevard
  Oklahoma City, OK 73105
• Oregon Money Transmitter License,
  MTX-30182
  View Disclosure Oregon Department of Consumer and Business Services - Division of Finance and Corporate Securities
  P.O. Box 14480
  Salem, OR 97309
• Pennsylvania Pennsylvania Money Transmitter License, 60635 Pennsylvania Department of Banking and Securities
  17 North Second Street, Suite 1300
  Harrisburg, PA 17101
• Rhode Island Electronic Money Transfers, 20173386MT Department of Business Regulation
  1511 Pontiac Ave
  Cranston, RI 02920
• South Carolina Money Transmitter License,
  SC-AG-C-01020 Office of the Attorney General
  Money Services Division
  P.O. Box 11549
  Columbia, SC 29211-1549
• South Dakota Money Transmitter License, MT.2129 South Dakota Department of Labor and Regulation - Division of Banking
  1601 N. Harrison Avenue, Suite 1
  Pierre, South Dakota 57501
• Tennessee Money Transmitter License, NMLS #: 1528491
  View Disclosure Tennessee Department of Financial Institutions
  312 Rosa L. Parks Avenue, 26th Floor
  Nashville, TN 37243
• Texas Money Transmitter License, 3152 View Disclosure Texas Department of Banking
  2601 North Lamar Blvd
  Austin, TX 78075
• Utah - -
• Vermont Money Transmitter, 100-100 Vermont Department of Financial Regulation
  89 Main Street
  Montpelier, VT 05620
• Virginia Money Transmitter License,
  MO-338
  View Disclosure Bureau of Financial Institutions
  State Corporation Commission
  P.O. Box 640
  Richmond, Virginia 23218-0640
• Washington Money Transmitter License,
  550-MT-106026 (NMLS #: 1528491) View Disclosure State of Washington - Department of Financial Institutions
  Division of Consumer Services
  150 Israel Road, S.W.
  Tumwater, WA 98501
• West Virginia Coming Soon -
• Wisconsin - -
• Wyoming Money Transmitter License, MT7234 Wyoming Department of Audit
  Hathaway Building
  2300 Capitol Ave., 2nd Floor
  Cheyenne, WY 82002

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Alaska. If your issue is unresolved by bitFlyer USA, Inc. 888-676-2035, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521.

Florida. NOTICE: By the Florida Office of Financial Regulation
BY GRANTING BITFLYER USA, INC. A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.

• U.S. currency is legal tender backed by the U.S. government.
• Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
• The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
• Holding digital and virtual currencies carries exchange rate and other types of risk.

POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.
If you have a question or complaint, please contact our Customer Support Team here: https://bitflyer.com/en-us/contact.

Hawaii. bitFlyer USA, Inc. is providing services to you as a participant in a special Hawaii project which ends on December 31, 2022. At the end of the project term, bitFlyer USA, Inc. may be required to close all accounts for Hawaii customers and cease operations. bitFlyer USA, Inc. will notify Hawaii customers in advance if accounts must be closed.

Hawaii customers who choose to open accounts with bitFlyer USA, Inc. are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount.

Illinois. If you are located in the State of Illinois and have a complaint, please first contact Customer Support here: https://bitflyer.com/en-us/contact. If you still have an unresolved complaint or for suspected violations of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial Institutions at 1-888-473-4858, or submit an online complaint at https://www.idfpr.com/admin/DFI/DFIcomplaint.asp.

Louisiana. bitFlyer USA, Inc. is licensed by the Louisiana Office of Financial Institutions as a money transmitter. The Louisiana Office of Financial Institutions does not license or regulate services related to virtual currency including but not limited to transmission or exchange which may be conducted by bitFlyer USA, Inc.

Minnesota. bitFlyer is committed to combating fraud. If you are located in the State of Minnesota and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding bitFlyer Services, please contact our Customer Support Team by phone at: (888) 676-2035 or via email: https://bitflyer.com/en-us/contact.

You may also submit a complaint to the Minnesota Department of Commerce by phone at (651) 539-1500 or by mail at Main Office, Golden Rule Building, 85 7th Place East Suite 280 Saint Paul, Minnesota 55101. You may also contact the Consumer Financial Protection Bureau for questions or complaints about bitFlyer at https://www.consumerfinance.gov/ or by phone at (855) 411-2372.

New York. If you are located in the State of New York and have a complaint, please first contact our Customer Support Team here: https://bitflyer.com/en-us/contact.

If you still have an unresolved complaint, you may also direct your complaint to the attention of: the New York State Department of Financial Services, One State Street, New York, NY 10004-1511; +1 (212) 709-1540. Please visit https://www.dfs.ny.gov for additional information. Please note the following disclosures associated with virtual currency:

• Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
• Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency.
• Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable.
• Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.
• The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear.
• There is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future.
• The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time.
• The nature of virtual currency may lead to an increased risk of fraud or cyber-attack.
• The nature of virtual currency means that any technological difficulties experienced by bitFlyer may prevent the access or use of a customer’s virtual currency.
• Any bond or trust account maintained by bitFlyer for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

Oregon. If you are located in the State of Oregon and have a complaint, please first contact our Customer Support Team here: https://bitflyer.com/en-us/contact. If you still have an unresolved complaint regarding our money transmission activity, you may also direct your complaint to the attention of: Oregon Division of Financial Regulation, P.O. Box 14480, Salem, Oregon 97309-0405; +1 (866) 814-9710 (toll-free in the USA). Please visit: http://dfr.oregon.gov/ for additional information.

Tennessee. Please note that this license and the required surety bond does not cover the transmission of virtual currency. bitFlyer is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.

Texas. If you have a complaint or believe you may be the subject of a fraud induced wire transfer, please first contact Customer Support here: https://bitflyer.com/en-us/contact. If you still have an unresolved complaint regarding bitFlyer’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free) or please visit www.dob.texas.gov for additional information.

Virginia. bitFlyer USA, Inc. is licensed by the Virginia State Corporation Commission as a money transmitter. Such license does not cover the transmission of virtual currency; including but not limited to Bitcoin.

Washington. Fraudulent transactions may result in the loss of your money with no recourse.
In addition, please note the following disclosures associated with transactions with virtual currency:

• A schedule of all fees and charges bitFlyer may assess on a transaction can be found here: https://bitflyer.com/en-us/commission
• Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not insured against theft or loss by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation.
• Transactions in virtual currency are irrevocable, and, accordingly, losses due to fraudulent or accidental transactions may result in the loss of your money with no recourse.

You are exclusively responsible for ensuring the security of your account, your own trades, trade cancellations, deposits, and withdrawals and are responsible for any errors or liabilities incurred therein. In the event of such errors, please contact our Customer Support Team here: https://bitflyer.com/en-us/contact We make no representations that we will be able to correct such mistakes.