Complaint processing and conflict resolution shall be processed according to the table below.
The Tokyo Bar Association Conflict Resolution Center, Dai-Ichi Tokyo Bar Association Mediation Center, and Daini Tokyo Bar Association Mediation Center.
The table below details the call centers for receiving customer complaints or disputes
(Introduction to Other Organizations)
(Cooperation with External Organizations)
(Reporting to External Organizations)
In addition to the response to the complaint, if there is (1) information on actions showing a lack of safeguarding of the users of the virtual currency exchange, or (2) other information necessary for protecting the interests of users as detailed in the folloewing items, the complaints response division shall report to external agencies.
(1) If an individual is discovered to be operating an unregistered virtual currency exchange, any information on the corresponding person and virtual currency exchange
(2) Other information that the external agency considers necessary for the protection of users' interests
(Complaint Tracking and Reporting)
(Initial Assesment of Complaint Response)
(Finalizing Complaint Response)
This policy was originally written in Japanese and has been translated to English. Should there be any discrepancies, the Japanese text shall take precedence.