Deposit / Withdrawal

The maximum amount you can transfer to or from your account depends on your account type. Once you upgrade to Trade Pro, you will be able to make deposits of unlimited amounts.

bitFlyer EU charges 0.0004 BTC as a flat basic withdrawal fee for BTC withdrawal.

Please bear in mind that the minimum BTC withdrawal amount is 0.001 BTC, thus if you would like to withdraw BTC to an external wallet, the minimum amount is 0.0014 BTC with the flat fee.

If you wish to see the trading fees, click here.

The label for an external bitcoin address is a name that you can use to keep track of the different BTC addresses for your own use. It is not a mandatory field.

Coin deposits cannot be canceled or reversed.

You are able to cancel a BTC withdrawal request to an external address under Account Funding/Withdraw BTC ONLY IF the withdrawal is still IN-PROGRESS and the transaction has not been broadcasted to the blockchain. In this case, there will be a 'Cancel' button next to the request. You can check the transaction status on bitFlyer's Block Explorer: chainFlyer.

You can find your personal bitcoin address if you click on 'Account Funding' and then 'Deposit BTC'.

If someone sends BTC to this address, it will be reflected on your bitFlyer Account.

In order to make a EUR withdrawal, please go to 'Account Funding', select 'Withdraw EUR', mark the box next to 'Withdrawal to this bank account', enter the amount and press 'Proceed to Withdraw'

The withdrawal fee is 0.30 EUR for transactions of value between 10 EUR (minimum withdrawal amount) and 250,000.00 EUR. For 250.000 EUR and above, the withdrawal fee is 10 EUR

Please bear in mind that we can only send EUR to a SEPA supported bank account.

Due to security reasons, bitFlyer processes the deposit and withdrawal of bitcoin after a certain number of confirmations on the blockchain.

Approving the transaction on the blockchain may take some time. Paying an additional miner fee can help speed up the process when sending virtual currency, especially when the blockchain is congested.

You can verify the status of your transactions by entering your bitcoin address here, on bitFlyer's Block Explorer: chainFlyer.

bitFlyer EU does not charge for wire deposits, but your bank may charge a fee to send a wire transfer.

The bank transfer is accepted only from your account with your registered name and cannot be from a third-party name.

Any funds received from an unknown account will not be credited. Please note that there might be a refund fee for sending the funds back to the originating account.

EUR deposits from SEPA supported banks generally take 1-3 business days to arrive, depending on banking hours and bank holidays. Please note that if the deposit is arriving from a non-SEPA supported bank, the processing of mentioned deposit might require more time.

The process of EUR withdrawals to SEPA supported banks generally take 1-3 business days to clear from one bank account to another. Please note that similar to deposits, there may be delays depending on bank holidays and banking hours.

The withdrawal fee is 0.30 EUR for transactions of value between 10 EUR (minimum withdrawal amount) and 250,000.00 EUR.

For 250.000 EUR and above, the withdrawal fee is 10 EUR.

To register your bank account information, please go to 'Account Funding' then 'Withdraw EUR' and click on 'Add bank account information'

Make sure you fill in your IBAN, BIC, first name and last name correctly.

You can remove an already existing bank account by checking the box next to 'Withdrawal to this bank account' and then clicking on 'Remove selected bank account'

In order to make a regular wire transfer (SEPA) to your bitFlyer account, you need to sign in to your account and click on "Account Funding" then "Bank Deposit".

• Make sure that you have included the correct 6 digit unique character code in the Recipient Instructions/Message.
• Please also note that if the deposit is arriving from a non-SEPA supported bank, the processing of mentioned deposit might happen with a delay.

We recommend that you check our blog post here.

• Wire transfer (SEPA deposit)
• PayPal

• As per the nature of Ethereum, there may be a slight transaction fee (approximately 0.0001 ETH) associated with the transfer, to be borne by the sender.
• All incoming Ethereum transactions will be fully checked to ensure security. These checks may take anywhere from an hour up to the end of the following business day to complete. We appreciate your understanding during this time.
• As a general rule, bitFlyer cannot refund customers for accidental deposits of unsupported currencies or tokens. Even in cases where refunds are possible, you may be required to pay related fees.
• The Ethereum address assigned to each customer may change.
• The amximum amount of ETH you can purchase is 60 ETH

• Fee - our flat fee for this transaction is 0.005 ETH
• The minimum ETH withdrawal amount is: 0.001 ETH
• Please keep in mind that the fees come on top of the withdrawn amount. This means that you have to have enough balance for the amount that you wish to withdraw AND for the fees!
• Cancellation - It is only possible to cancel an ETH withdrawal if it has not already been processed by us. To cancel a withdrawal, click the 'Cancel' button next to the In-Process withdrawal. Please note that even if the cancellation of a transfer is initiated, there is a possibility that it will not effectively be cancelled, due to reasons such as the transaction already having been broadcast to the blockchain.
• Processing of withdrawals can take longer during high volumes of withdrawal requests.
• Incorrect Details - bitFlyer does not take responsibility for ETH funds after they have been transferred to an external Ethereum address. Ether funds sent to an incorrect Ethereum address cannot be retrieved.
• Withdrawals cannot be made to contract addresses

Our currently accepted payment methods are the following:

• Bank transfer
• PayPal (Currently Unavailable)

If unsupported tokens/coins/digital currencies are accidentally deposited/transferred, they are generally non-refundable.

If the deposit can be refunded, the customer will be responsible for any fees that may apply. Our supported coins currently are BTC (Bitcoin), ETH (Ethereum), BCH (Bitcoin Cash), ETC (Ethereum Classic), LTC (Litecoin), MONA (Monacoin), LSK (Lisk).

For security purposes we require a minimum number of confirmations as part of our procedure to verify crypto assets (virtual currency) deposits from external sources.

You can check the status of your transaction through the following links :

• Bitcoin: ChainFlyer
• Ethereum: Etherscan
• Ethereum Classic: Ethereum Classic ETC Explorer
• Litecoin: Litecoin Block Explorer
• Bitcoin Cash: Trezor Monacoin Explorer
• Lisk: Lisk - Blockchain Explorer
• Stellar Lumens: Steexp
• BAT: Etherscan
• Tezos: Tzstats
• Polkadot: Polkascan

Important Notes:

• Crypto asset (Virtual currency) deposits and withdrawals will be reflected in your account only after we have confirmed the transaction.
• Delays may also occur due to various screenings that we are required to perform.
• To learn about the necessary number of confirmations for each coin, click here.

When receiving a coin transfer from a third party, we wait for a defined number of confirmations on the blockchain before reflecting it on your account for security reasons. Please refer to the following list to see the number of necessary confirmations for each coin:

• Bitcoin: 3
• Ethereum: 50
• Ethereum Classic: 20,000
• Litecoin: 12
• Bitcoin Cash: 30
• BAT: 50
• DOT: Not specified with confirmations, instead using blockchain finality
• XLM: 10

Attention:

• When receiving/sending cryptoassets(coins), the receipt/withdrawals will be reflected on the customer's account only after our confirmation.
• Transactions may be delayed or not executed on our discretion based on company rules, security checks, etc.
• In times of high congestion of the blockchain or big volumes of verifications, transactions may take longer to be reflected on the customer's account. In these cases, a change of number of confirmations may occur.
• To learn how to check the number of confirmations, click here.

"Data" is a value which serves as a way to differentiate certain LSK accounts. You may be required to enter "Data" when withdrawing Lisk to an external address depending on your external LSK address. The "Data" field is optional but if required by your wallet provider, your LSK will not be reflected in the receiving address without this "Data". Please ensure whether this field is required for your transaction before completing the transfer.

This is a method of managing cryptographic assets by yourself using hardware (smartphone, computer, hard disk, USB, etc.) or software (Metamask, Bitcoin Core, etc.) without using a cryptographic asset exchange company.

Generally, this is a method in which the customer, the owner of the cryptographic assets, directly manages the private key, and is characterized by the ability to directly control the transfer of cryptographic assets.

Please contact the service provider for specific information on how to use this service.