What should I do if I cannot log in or my account is frozen?

This is a method of managing cryptographic assets by yourself using hardware (smartphone, computer, hard disk, USB, etc.) or software (Metamask, Bitcoin Core, etc.) without using a cryptographic asset exchange company.

Generally, this is a method in which the customer, the owner of the cryptographic assets, directly manages the private key, and is characterized by the ability to directly control the transfer of cryptographic assets.

Please contact the service provider for specific information on how to use this service.

If you wish to learn more about our listed crypto-assets, please check out our glossary here

"Data" is a value which serves as a way to differentiate certain LSK accounts. You may be required to enter "Data" when withdrawing Lisk to an external address depending on your external LSK address. The "Data" field is optional but if required by your wallet provider, your LSK will not be reflected in the receiving address without this "Data". Please ensure whether this field is required for your transaction before completing the transfer.