Moved to a new address? Changed your number? Made a typo when filling out your account information?
Not to worry! bitFlyer support is always happy to assist you while keeping your account up-to-date and privacy secure.
To ensure that it is the account holder that is requesting the account changes, we require that users e-mail the support team with their request from their registered email address.
Upon reception of the request, the Customer Support Agent will contact you via telephone to verify your identity.
When sending the email, please tell us what time suits you best for a phone call.