How do I cancel a deposit or withdrawal I made using the ACH bank transfer system?

If you made an ACH transfer to send funds from your bank account to your bitFlyer account and you wish to cancel it before it processes, please contact the bitFlyer support team. Please refrain from issuing a chargeback with your bank as this may result in funds on your bitFlyer account being frozen or the closure of your bitFlyer account.

If you made an ACH transfer to send funds from your bitFlyer account to your bank account and you wish to cancel it before it processes, please contact the bitFlyer support team.

Most frequently asked questions

I would like to change my email address.

Due to security reasons, customers are unable to change their email address through our website. If you would like to change your email address, please contact us.
How do I change/add my bank account information?

To add a bank account, please make a wire deposit from your account. This policy is to both reduce errors and ensure that any withdrawals will go to the correct bank account. You can find funding information in the “Account Funding” tab. To change your bank account information, please contact us.
How long does a deposit take to complete?

Wire deposits are typically reflected in your account in one business day, depending on bank hours and holidays. The name on your bank account must match the name on your bitFlyer account. Additionally, make sure that you have included the correct unique 6 characters code.

If your questions are not resolved, please try contacting us by using the inquiry form.

FAQ